Privacy Policy

Hunter Mobile Podiatry is committed to safeguarding your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and protect your personal information.

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What is Personal Information?

Personal information is any information or opinion that identifies you or from which your identity can be reasonably ascertained. This includes, but is not limited to, your name, contact details, medical history, and demographic information.

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Types of Information We Collect

Depending on your relationship with us, we may collect the following types of personal information:

• Patients/Clients: Name, contact details, medical history, emergency contacts, billing and health insurance details.

• Employees/Contractors: Name, contact details, employment history, qualifications, and payroll information.

• Suppliers: Name, contact details, business information, and billing details.

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How We Collect Your Information

We collect personal information directly from you, including through:

• Forms and applications (online or paper)

• Phone calls, emails, or other communications

• In-person consultations or interactions

• Our website and online platforms (where applicable)

We may also collect information from publicly available sources if required and where lawful.

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Why We Collect Your Information

We collect personal information for various purposes, including but not limited to:

• Providing healthcare services

• Managing customer service and communications

• Administering employee or contractor relations

• Billing, accounting, and legal compliance

• Marketing, with your consent

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Sensitive Information

We may collect sensitive information (e.g., health information) with your consent, and only when necessary for the provision of services or business functions.

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How We Use and Disclose Your Information

We will use your personal information only for the purpose for which it was collected or as required by law. This includes sharing your information with:

• Health professionals involved in your care (with your consent)

• Service providers (e.g., IT services, billing services)

• Government authorities, if required by law

• Insurers or other third parties in connection with medical claims

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Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorized access. Access to personal data is restricted to authorized personnel only.

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Access and Correction

You have the right to request access to the personal information we hold about you. If you believe that your information is incorrect, you can request that we correct it. To do so, contact us using the details here.

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Cookies and Online Tracking

Our website may use cookies to enhance your user experience and gather data about how visitors interact with the site. You can manage cookie preferences through your web browser settings.

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Anonymity

In some cases, you may choose to remain anonymous or use a pseudonym when interacting with us. However, this may limit our ability to provide you with services.

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Data Retention and Disposal

We will retain your personal information only for as long as necessary for our business or as required by law. When we no longer need your information, we will securely destroy or de-identify it.

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Overseas Disclosure

We do not disclose personal information to overseas recipients unless you have given your consent or it is required by law.

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Complaints and Enquiries

If you have any concerns about how we have handled your personal information or wish to make a complaint, please contact us. 

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If you are not satisfied with the resolution of your complaint, you may contact the Office of the Australian Information Commissioner (OAIC).